Using Conversational AI-Driven Chatbots For Your Business
Humans are using speech-based assistants like Amazon Alexa and Apple Siri. Millions are using different platforms for messaging and chatting with their friends and family. As a result, people are getting more attracted towards artificial intelligence and it is becoming the new medium for communication. The same goes for the business industry as well. Chatbots are used to automate communication and deliver personalized customer experiences at scale as conversational AI.
Conversational AI offers more ways to enhance your customer handling experience. Businesses can use conversational AI to upskill their customer-facing experience across all social media platforms like Facebook, Twitter or LinkedIn. They can also use it on their website or mobile app.
What AI-driven bots can bring to the table?
Available 24/7 :
People are happy when they get an instant reply to their queries.
With conversational AI solutions, increase your response rate and make your customers happy. According to a survey answering queries within an hour are 7 times more likely to get converted into good leads.
Auto triggered responses can help you serve better customer experience by reducing the waiting time for your customer with self-generated solutions for all your customer queries.
People prefer messaging over voice calls :
A study states that 3 out of every 10 consumers would use messaging over phone calls. Every business owner out there prefers having a chatbot or are planning to get one. If more and more consumers are moving to messaging than it’s time you should too.
Gives you scalability :
How about a single chatbot could handle the same number of queries as a team of 20 – 30 people would handle. Isn’t it nice and stress relieving. Well, chatbots can handle multiple queries at the same time and save time also.
It’s customer engaging :
Humans love a good Conversational engagement and we have talked about it several times in this post. Chatbots provide you the best experience, we all know that it would be better than humans.
Wrap Up :
Global business sectors are upgrading itself every minute and so must you. Make your business future-ready with an AI chatbot. Your business could be anything but customer experience is the most important part. You have to gear up and gain a competitive edge in the global market.